HAIRGLO Start a return

HAIRGLO: How to Initiate Your Return

We have streamlined our return initiation process to ensure absolute tracking and security for your advanced wearable technology. If your HAIRGLO cap is completely unopened, unused, and remains in its original factory-sealed shrink wrap within our 30-day return window, please follow the precise step-by-step submission protocol below to secure your Return Merchandise Authorization (RMA).

Step 1: Verify Your Order Eligibility

Before contacting our logistics team, please review the mandatory compliance checklist to ensure your return will not be rejected upon arrival at our facility:

  • [ ] The 30-day return window from the documented date of delivery has not expired.

  • [ ] The outer retail box packaging remains 100% factory-sealed with the original clear plastic shrink-wrap unbroken and untampered with.

  • [ ] The device has never been opened, handled, or trialed on the skin or scalp.

Step 2: Submit Your Formal Return Request

To request an official RMA directive, compose an email to our specialized intake team at support@shophairglo.com.